The digital banking channels of the Philippines’ largest lender BDO remain inaccessible on the morning of Wednesday, September 30, 2020, also on a payday for the majority of the country’s population.
BDO Unibank Inc. apologized on Wednesday for the inaccessibility of its digital banking channels, as it cited a spike in volume usage.
“The Bank is experiencing increasing use of volume on our digital channels and has taken steps to adapt. Today’s volume has been significantly higher than normal peak levels,” he said in a notice published on social networks.
“We have already taken steps to move to a new digital banking platform. Please be patient as we prepare to migrate to the new platform,” said the Sy-led lender.
Going forward, BDO said customers are encouraged to use automated teller machines (ABMs) instead or visit the nearest branch for urgent transactions.
As of March 2020, BDO remains the Philippines’ largest lender in terms of total assets with 3.174 trillion pesos.
Just last week, BDO’s mobile app was also inaccessible to users who upgraded their iOS to the latest version.
The bank said the upgraded version of its digital banking app that fully supports iOS 14 is available on Apple’s App Store as of September 29, 2020.—AOL, GMA News