Job overview: The Intensive Child Protection Case Manager will provide virtual and on-site case management to high needs cases involving unaccompanied children. The Intensive Child Protection Case Manager provides trauma-informed case management and care coordination services for high needs (level 3 cases) involving unaccompanied children and their households. They also support child protection case managers on cases in crisis and requiring urgent intervention. This includes working closely with each household to develop service plans that meet individual needs using a wide range of financial, medical, social, professional and other services and resources based on client eligibility. In addition to serving a complex caseload of clients, the Intensive Child Protection Case Manager guides, trains and mentors colleagues and supports program quality assurance efforts in various local offices. The Intensive Child Protection Case Manager also supports the Child Protection Case Manager in their efforts to cultivate, develop and maintain community partnerships and other community resources.
This position also connects unaccompanied children to basic needs and other support services, including medical care, school registration, mental health care, community supports, etc. The Child Protection Intensive Case Manager also completes all necessary documentation associated with a case as required by the donor. In consultation with the Child Protection Officer, the Intensive Child Protection Case Manager often responds to safety and protection issues, including those involving child protection referrals, trafficking, runaways, gang prevention, etc.
Responsibilities include, but are not limited to:
- Conduct home visits to meet with children and their sponsors after release, to assess the child’s safety, report any safety and protection concerns, and assess needs in multiple life domains.
- Develop personalized service plans for children and sponsors and work closely with them to progress through their individual service plans.
- Perform a mental health assessment of the child and/or sponsors, using validated instruments.
- Provide support to child protection case managers virtually in NY, NJ, FL, CA and WA for high needs cases which will include case consultation, direct follow-up with unaccompanied children and intervention of crisis.
- Provide crisis intervention as needed, including involving child protective services, law enforcement, etc.
- Coordinate referrals, service planning and registration in various relevant areas including placement, security, guardianship, medical, mental health, legal/immigration, education, substance abuse, prevention Gangs, Independent Living, Parenting/Supervision, Independent Living, Mentorship and Peer Support. Establish and manage relationships with community service providers in relevant areas.
- Continually assess ongoing changes in behavior and general conditions that could impact a minor’s safety.
- Use a trauma-informed approach to support the resilience and recovery of unaccompanied children who have experienced trauma. Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
- Maintain accurate records in electronic records and required databases and consistently ensure confidentiality of case-relevant information.
- Submit required reports and documentation in a timely manner.
- Participate in regular case management and staffing meetings.
- Travel up to 20% of the time to meet with children and their families, in various locations, and to various IRC offices to support staff training.
- Other tasks as needed.
- Master’s degree in social work, psychology, or sociology in which clinical experience is a program requirement
- Bilingual ability in English and Spanish required
- Minimum of two years of related work experience in working with children, family reunification/preservation, family care, foster care, child welfare and/or home study required
- Ability to read, analyze and interpret technical procedures and government regulations
- Excellent verbal and written communication skills, including the ability to write reports and business correspondence
- Experience working with immigrant populations
- Demonstrated success working and communicating effectively in a multicultural environment
- Demonstrated success working with vulnerable populations who have experienced trauma
- Self-starter with excellent problem-solving skills combined with the ability to prioritize tasks and manage time effectively
- Proficiency in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom and other platforms
- Valid driver’s license, access to an insured personal vehicle, and the ability to travel independently throughout the assigned service delivery area
- A combination of standard office environment, remote working and travel for home visits, partner agency meetings etc. in the service delivery area
- Frequent work during non-traditional hours such as evenings and weekends required
- Travel up to 20%
COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires that candidates selected for an interview provide proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who demonstrate they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.
American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.