Future Leaders: Kelly Salb, Director of Client Services, Family and Nursing

The Future Leaders Awards program is brought to you in partnership with PointClickCare. The program is designed to recognize promising members of the industry who are shaping the next decade of senior housing, skilled nursing, home health and palliative care. To see this year’s Future Leaders, visit https://futureleaders.agingmedia.com/.

Kelly Salb, Director of Client Services at Family & Nursing Care, has been named Future Leader 2022 by Home Health Care News.

To become a future leader, a person is nominated by his peers. The candidate must be a high-performing employee aged 40 or under, a passionate worker who knows how to put his vision into action, an advocate for seniors and committed professionals who care about their well-being.

Salb sat down with HHCN to talk about her healthcare education, why insurance should cover home care needs, and the future of space in a post-pandemic world.

HHCN: What attracted you to this industry?

I grew up in a small town with a large family. From an early age, my mother instilled in us the importance of compassion, empathy and service to others. Through her example, I developed a strong passion for helping people through difficult life situations, which inevitably led me to study social work in school.

For my college internship, I was lucky enough to be placed in a local retirement home where I fell in love with helping the aging population. As an intern, I learned to fully appreciate that everyone has a unique story and that people are not defined by their ailments, diagnoses or limitations. This experience inspired me to pursue a career where I felt I could help as many people as possible at their most vulnerable times.

What is your biggest lesson learned since you started working in this industry?

It is extremely important to meet people where they are. Being an “active listener” remains imperative as we build the level of understanding needed to better serve people. Once a personal relationship is established, we are better prepared to take care of each other’s most valuable asset: our loved ones.

If you could change one thing for the future of home care, what would it be?

I wish our health insurance companies would start covering home care needs – not just long-term care policies – because that would help ease the financial burden on families.

Home care is an incredibly beneficial service and one that most people are likely to need in their lifetime, so let’s rethink how our system works so people aren’t discouraged from seeking quality care due to financial constraints. .

What do you think is different about the home care industry in 2023?

In a post-pandemic world, I see the need for home care increasing tremendously. Many seniors age in place and don’t want to leave the comfort of their environment anywhere for them. Home care is an option where loved ones can receive special one-on-one care in a place where they feel safe.

It also means that we will most likely experience a higher rate of caregiver burnout, including family caregivers. As a society, we will need to emphasize the importance of providing more educational opportunities and resources for our caregivers.

In a nutshell, how would you describe the future of home care?


If you could give yourself one piece of advice looking back on your first day in the industry, what would it be and why?

Don’t take things personally.

In this industry, we often speak with people when their emotions are heightened and in crisis mode. It is our job to serve as advocates to ease their concerns and simply be there to guide them to the appropriate resources, even if home care is not their immediate need.

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