Lessons for scaling up program support

In this free SSIR live! program, participants will learn:

  • How to use digital communications to help more people, more effectively
  • Strategies to build your organization’s technology capacity
  • How to partner with funders to support your digital programs
  • Trends and opportunities for digital-first programs in the nonprofit sector

Many nonprofits have more people they wish to serve than staff to support this work. While there are innovative organizations that are using technology to expand their impact, many nonprofits face challenges building their technology capabilities, including funding, hiring, and implementing solutions that meet the exact needs of the people they serve.

The demand for digitally focused programs has only increased in recent years. New search shows that 89% of nonprofits view digital communications as essential to achieving their organization’s mission. Digital communications such as text messaging, WhatsApp and video are now central to how we live and work. Yet there is a gap between the ability to use digital communications to achieve large-scale impact and how most nonprofits use communications today.

This July 20, join us for a 60-minute live session and find out how two organizations are solving these problems today! The National Alliance on Mental Illness (NAMI) and Tarjimly use digital channels such as text, phone calls and chat to deliver personalized support at scale. And they have successfully developed these solutions in-house, through collaboration between technical staff and program staff. In this session, we’ll discuss why nonprofits should think about programs with a digital lens, how digital communications can help your team scale effectively, and how to take the first steps toward implementing digital. your own digital programming.

This session will provide you with actionable strategies and tactics to start creating digital-first programs in your nonprofit organization. You’ll walk away with insight into how organizations are using technology to scale programs, without losing the human connection that’s essential to supporting your community.

Program features:

Expert speakers:

Brown Dawn is the National Director, NAMI HelpLine Services, National Alliance on Mental Illness. After years of working in business and nonprofit management, Dawn was drawn to NAMI and the mental health field after her son was diagnosed with schizophrenia. Sara Haj Hassan is the chief operating officer, Tarjimly. Sara holds a master’s degree in social welfare with a focus on management and planning from the University of California, Berkeley. She specializes in program planning and evaluation and is passionate about working with diverse communities to design programs that increase well-being. Jacob Talbot is the Director of Campaigns and Product Marketing, Twilio.org. Jacob enjoys working with people to establish communications that create positive change. Since 2017, he has helped thousands of social impact organizations harness the power of communications technology to serve people around the world, from civic engagement to crisis response. This session will be facilitated by Bryan Maygerassistant digital editor Stanford Social Innovation Review.

Who should be present? This program provides insights to leaders in the social innovation ecosystem. Nonprofit professionals who work on program delivery, IT management, and community engagement should attend this session. In particular, nonprofit executives, program managers, and CIOs would benefit from this program.

Subtitling available: Live transcription is available for this program. To enable closed captioning during LIVE streaming, click the up arrow next to the CC icon and select the Closed Captioning option. To turn off closed captioning, click the up arrow next to the CC icon and select the Hide Closed Captioning option.

Version on demand: Register and access the on-demand live event recording 24 hours after the webinar ends and anytime for the next 12 months.

final dollar symbolFree registration : Register for this webinar sponsored by Twilio.org for FREE. Your registration gives you access to the live interactive webinar, downloadable slides, and unlimited access to the recorded webinar video for 12 months from the date of the broadcast.


If you have any questions about this program, write to us at [email protected].

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