CHANDIGAR: In a major step to bring more transparency in the public delivery system, Punjab Chief Minister Bhagwant Mann on Saturday instructed the authorities to widely promote the culture of digitalization through e-office in the official functioning and reduce the burden of document management.
According to an official spokesperson, the state government has been constantly trying to promote digitalization aimed at bringing public services to citizens’ doorsteps and shrinking the traditional filing system. He said this move will ensure real-time service delivery in addition to bringing more transparency in official work.
The Chief Minister has also launched 122 online services through 526 Sewa Kendras across the state. These services included the departments of agriculture, local government, technical education and medical education and research, services such as the license of fertilizers and pesticides of the department of agriculture, Duplicate Certificates of Technical Education Board/PTU, Homestay Program, Agricultural Tourism Program, Provisional Registration, Permanent Registration, Duplicate Registration Certificate, Foreign Registration Transfer Related to Punjab Medical Council, NOC for Fire Safety, Title Transfer/Name Change in Sewer Hookup or Local Government Related Water Hookup can now be used directly through Sewa Kendras quickly. “Previously, most of these services were provided in a time-consuming offline mode and now these services have been fully automated with a computerized workflow with online status tracking,” he added.
Bhagwant Mann directed the Department of Governance Reforms to ensure the inclusion of at least 100 additional services under the control of Sewa Kendras and also to make the citizen services applicable on the m-Sewa and Government of Punjab portal so that a citizen can request services without even physically going. the Sewa Kendra, the spokesperson said.
At the ACS at CM A. Venu Prasad, Principal Secretary for Governance Reforms Tejveer Singh, Health Secretary Ajoy Sharma and Director for Governance Reforms Girish Dayalan were present.