Senior Financial Aid Advisor – Axios Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte takes advantage of the city’s diverse and thriving environment as an expansive classroom. Nationally recognized for its undergraduate programs in international and interdisciplinary education, Queens combines the best of liberal arts learning with career preparation and community engagement. Focused on supporting the success of diverse learners, faculty build close, collaborative relationships with students and help them develop intentional, individualized roadmaps to thrive in Queens and beyond. At the graduate program level, the University provides innovative educational experiences that help learners advance professionally and retool for new opportunities. Our surroundings offer faculty a myriad of opportunities to advance their own professional growth and teaching and research interests by collaborating with dynamic sectors of industry, nonprofits and community organizations.

Because of our history of innovation and strong leadership heritage, Queens is positioned to be among the new forerunners in American higher education. This is a watershed moment for Queens. While other institutions focus on sustaining and surviving, we think much bigger.
Institutions that understand what is needed and are willing to reinvent what is possible can position themselves to thrive and strengthen their market position post-pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to be Charlotte’s leading private national university with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive, multidisciplinary academic programs that are connected to the world’s most pressing challenges and greatest areas of opportunity; a set of fully connected, integrated and innovative experiences that promote holistic wellness and well-being; a culture of continuous improvement and investment that allows faculty and staff to grow and reach their full potential; and a holistic approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Job summary:
This full-time, benefits-eligible position is responsible for helping students and families through the complex financial aid funnel and process. This position requires working with federal, state and institutional financial aid resources within established regulations and policies. This position works closely with department leadership to direct and manage advisory operations to ensure office efficiency, compliance, and student service. This position reports to the Director of Financial Aid. This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay for hours worked in excess of 40 in a single work week.

• Manage the allocation of financial aid to all student populations and advise students as needed
• Advise and counsel current and prospective students and their families on institutional, state, and federal student financial aid programs, private alternative funding sources, and university-administered payment plans
• Determine eligibility and award various types of institutional, state, and federal aid in full compliance with state and federal regulations, university policies, and auditing requirements
• Evaluate and make independent decisions on unusual cases, special requests and audit issues
• Assist the Director in directing, directing and managing office operations, workflow and policies and procedures
• Provide superior customer service to students and families
• Other duties and special projects may be assigned to meet departmental and university needs

Experience, knowledge and skills:
• Three years of financial aid or related experience at a higher education institution is preferred
• Working knowledge of federal regulations, state laws and ability to learn and apply university policies in awarding financial aid to ensure compliance and auditing requirements
• Thorough and current knowledge of student financial aid principles, practices, methodology and procedures and ability to apply this knowledge to ensure objectives are met
• Ability to demonstrate sensitivity to the financial concerns and stresses of students and their families and an ability to explain complex financial information in a way that is easily understood and enhances the customer experience
• Strong problem-solving skills and the ability to analyze components and arrive at a logical plan of action while knowing when to ask for help or direction
• Strong written, verbal and interpersonal skills and a knack for identifying information that needs to be conveyed immediately
• Proven customer service skills and enthusiasm for providing exceptional service to diverse populations, including undergraduate and graduate students, parents, staff, faculty, etc.
• Excellent tracking and follow-up skills, ensuring accurate and timely execution of short and long-term assignments
• Ability to thrive in a fast-paced environment and effectively prioritize assignments to meet deadlines
• Ability to exercise absolute discretion when dealing with sensitive and confidential documents, knowledge of FERPA an asset
• Ability to quickly establish and maintain strong relationships with students, employees, external vendors and constituents of the university
• Autonomous with great attention to detail who can work with minimal supervision
• Ability to work both independently and collaboratively for optimal customer service delivery
• Software proficiency (primarily Microsoft Office, Word, PowerPoint, Access, Outlook, and Excel, and ability to quickly learn software unique to Queens)
• Preference given to candidates with experience of PowerFaids and Jenzabar software
• Flexibility in work schedule to accommodate occasional evening and weekend hours
• Bachelor’s degree or equivalent combination of education and experience

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, national partner benefits, defined contribution (matching) and supplemental 403(b) pension plans, vacation and paid time off generous, tuition rebate and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, health savings account), sick and long-term disability leave, paid parental leave, FMLA leave if eligible, reduced paid meals at Morrison Dining Room, Employee Assistance Program (EAP ), free access to the Levine Center, wellness programs. Additionally, employees can choose benefits such as pet insurance, critical care insurance, and legal assistance.

Physical requirements:
• Hand-eye coordination: requires hand-eye coordination and manual dexterity to operate a computer keyboard, copier, calculator and other office equipment
• Speaking: especially when you frequently need to convey detailed or important instructions or ideas precisely, out loud or quickly
• Repetitive movements: frequently and regularly required movements using the wrists, hands and/or fingers
• Average hearing: able to hear average or normal conversations and receive ordinary information
• Average visual abilities: average, ordinary, required visual acuity, including near vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Physical Strength: Will regularly be required to sit, use hands to finger, manipulate or feel objects, tools and controls to reach with hands and arms. Must be able to stand, walk, stoop, kneel or squat. Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds
• Cognitive/Emotional: Ability to think critically and focus. Must be able to react quickly to changing conditions

Working conditions:
• Must be willing and able to work occasional evenings and/or weekends to meet job requirements.
• Work in an office environment, involving contact with prospective and current students, parents, faculty, staff, service providers and vendors.
• Work involves deadlines, multiple interruptions, high volume and can be stressful at times.

This description is not intended to be an exhaustive list of the duties and responsibilities of this position, nor to be such a list of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.

To apply:
Qualified applicants should submit the documents listed below via email to [email protected] in (.doc) or (.pdf) format. Incomplete applications will not be considered. Include the following:
1. A cover letter outlining qualifications and experience for the position
2. Curriculum vitae or current CV
3. Salary requirements
4. Contact information for three professional references.

Be sure to include “SFAC-SFS” and YOUR NAME in the subject line of your email.
(Example: SFAC-SFS Shawn Mullin)

Applications received before February 4, 2022 will be given priority. Queens will continue to accept applications until the position is filled.

Queens University of Charlotte is an equal opportunity employer and is strongly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, sex, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, identity or gender expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information, or any legally protected characteristics in the administration of its education policies and admissions, scholarship and loan programs, athletic programs, employment and hiring policies, or other programs administered by the University.

Any person with a disability who requires a reasonable accommodation under the Americans with Disabilities Act to apply for a job or to participate in the Queens job search/selection process should contact the Director of Human Resources at 704.337.2222 .

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