The outage of service at Wells Fargo, one of the nation’s largest banks, continued until the second day Friday, which for many people is payday.
Despite a statement from the San Francisco-based company Thursday night and another Friday morning that it had restored most services, many customers were reporting on social media that they couldn’t access their accounts, see direct deposits. or pay their bills.
“It’s crazy… @WellsFargo is still down (despite what they say),” customer Ari Mir wrote on Twitter.
Another client, Samantha Dorris, tweeted: “Imagine waking up on payday without a check on your account. Thanks @WellsFargo for sucking !! #wellsfargooutage ”
A Wells Fargo spokeswoman said on Friday that all transactions should now be visible, but that due to above-normal “volumes”, people are still experiencing delays in online banking and response times. customer service.
“Transactions were processed normally and customers can use their accounts with confidence,” she said.
Wells Fargo said Thursday that a power outage at one of its facilities had caused problems, saying on Twitter that it was “not due to a cybersecurity event.” The bank did not specify where the shutdown occurred, and a spokesperson for the company declined to comment on Friday.
In its statement on Thursday, the bank said ATMs were back-up, credit and debit cards were usable, and mobile and online banking were up and running. The bank has promised to waive fees that customers could be charged due to the issues.
But some customers on Friday accused the bank of “lying”, attaching screenshots showing they were stuck on the mobile banking login screen.
Also on Twitter, at least one credit union was trying to take advantage of Wells Fargo’s woes to woo customers on Thursday. The Texas Dow Employees Credit Union responded to tweets complaining from Wells Fargo: “Hello! We are sorry to see that you are having difficulty with your financial institution. We invite you to discover what TDECU has to offer.